More Questions you might care about?
1. Why can't I connect the camera with my phone?
- Please confirm the WiFi name and password (no spaces).
- Please confirm your phone connect the WiFi is 2.4G when configure the cam,after that there is no restriction .
- Please check if the camera and mobile are close to your router, or if the camera and the mobile connect the same WiFi.
- Please reset the camera for 10 seconds or longer to restore to factory settings, you need to configure connecting again. Or try scan the QR code to add the camera.
2. How to share the camera with my family?
- First let your family sign up for a new account, pay attention to register with a new email account.
- Go to settings, choose "Device Sharing", then enter the device password, click to generate the QR code.
- The person who you are sharing this with will open the app, select the device type, and scan the QR code.
3. Why my device does not recognize the SD card?
- Support up to128GB Micro SD Card;
- It is recommended to check the SD card for damage before using. The format must be FAT2 or EXFAT32.
- NOTE: Please insert/remove the SD card after cutting off camera's power. Otherwise, the SD card can't be read.